Legal
Privacy Policy
This policy explains how Tiny Turf Team Pty Ltd collects, uses, stores and discloses your personal information. It follows the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If anything here is unclear, give us a call on 0467 939 622 or email and we'll talk you through it.
1. Who we are
Tiny Turf Team Pty Ltd (ABN 680 393 346) is a small artificial turf and landscaping business based in Perth, Western Australia, servicing the metro area from Bunbury through to Yanchep. In this policy "we", "us" and "our" mean Tiny Turf Team Pty Ltd.
2. What we collect
We only collect the information we need to quote and complete your job. That typically includes:
- Your name
- Your phone number
- Your email address (if you give us one)
- Your suburb or job address
- What you've told us about your space, in writing or over the phone
- Photos of your yard that you choose to send us
We do not collect any sensitive information (such as health, financial or identity documents) and we do not ask you to create an account.
3. How we collect it
We collect information directly from you, through:
- The enquiry form on this website
- Phone calls, SMS or WhatsApp messages to 0467 939 622
- Emails you send to tinyturfteam@gmail.com
- Messages or comments on our Facebook page
- In-person conversations during a site visit
We do not buy customer lists or collect information about you from third parties without your knowledge.
4. Why we collect it
We use your information to:
- Reply to your enquiry
- Arrange and carry out a free on-site quote
- Provide a written quote and, if you accept it, do the work
- Stay in touch with you about your job, including any warranty or follow-up
- Keep our own records of work we've completed
We do not use your information for marketing automation, retargeting ads, or anything you didn't ask us to do.
5. Who else can see it
The only third parties involved in handling your information are the everyday tools we use to run the business:
- Cloudflare hosts this website. When you submit the enquiry form, your information passes through Cloudflare's servers before reaching us. Cloudflare may also keep short-term security and traffic logs.
- Google (Gmail) is our email provider. Anything you send us by email, or the contents of the enquiry form, ends up in our Gmail inbox and is stored on Google's servers.
- Meta (Facebook / WhatsApp) applies if you choose to contact us through those platforms. Your message is governed by their privacy policies as well as ours.
We do not sell, rent or trade your personal information. We will only disclose it outside the situations above if we're required to by Australian law (for example, a lawful request from a government agency).
6. Where your information is stored
Your information is stored in our Gmail account (Google data centres) and, where relevant, briefly on Cloudflare's network while in transit. Both providers operate data centres outside Australia. By contacting us you accept that some of your information will be handled overseas by those providers under their own privacy and security frameworks.
7. How we keep it secure
We use strong, unique passwords and two-factor authentication on the accounts that hold your information. The website is served over HTTPS, so anything you send through it is encrypted in transit. We only access your information from devices we control.
8. How long we keep it
We keep enquiry and customer records for as long as they're useful to the relationship (for example, in case you come back for follow-up work, warranty questions, or another quote). If you ask us to delete your information, we'll do so unless we're legally required to keep a record (for example, for tax purposes).
9. Cookies and tracking
This website does not set tracking cookies and does not use analytics services that profile you. Your browser may store a small amount of standard technical data (such as cached images) the same way it does for any website.
10. Your rights
Under the Australian Privacy Principles you can:
- Ask what personal information we hold about you
- Ask us to correct anything that's wrong or out of date
- Ask us to delete your information
- Ask us to stop contacting you
The easiest way is to call us on 0467 939 622 or email tinyturfteam@gmail.com. We'll get back to you within a reasonable time, usually inside a week.
11. Complaints
If you're not happy with how we've handled your personal information, please tell us first so we can try to fix it. If we can't sort it out together, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
12. Changes to this policy
We may update this policy from time to time as our business or the law changes. The date at the top will always reflect the most recent version. Material changes will be noted on this page.